Shipping Policy

At Cintamani, each mala and bracelet is handmade with care. We want to ensure that your order reaches you safely and in a timely manner. Please review our shipping policy below.

Processing Time

• Orders are processed within 3 business days.

• Customised malas may take up to 30 days to create before shipping begins.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and delivery method.
  

Delivery Times

• Singapore: typically [2–5 business days].

• International: typically [1–3 weeks], depending on destination and customs clearance.

• Delivery times are estimates and may vary due to postal or courier delays.

Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.

Delays & Responsibility

• We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.

• If your package is marked as delivered by the courier but you have not received it, please contact the courier directly.

• If your order is lost in transit, email us at info@mycintamani.com and we will do our best to assist.

Customs & Duties

• International customers are responsible for any customs fees, import duties, or local taxes applied by their country.