Shipping Policy
At Cintamani, each mala is handmade with care. We want to ensure that your order reaches you safely and in a timely manner. Please review our shipping policy below.
Processing Time
- Orders are processed within 3 business days.
- Customised malas may take up to 30 days to create before shipping begins.
Shipping Rates
- Shipping costs are calculated at checkout based on your location and delivery method.
Delivery Times
- Singapore: typically 2–5 business days.
- International: typically 1–3 weeks, depending on destination and customs clearance.
- Delivery times are estimates and may vary due to postal or courier delays.
Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information.
Delays & Responsibility
- We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.
- If your package is marked as delivered by the courier but you have not received it, please contact the courier directly.
- If your order is lost in transit, email us at info@mycintamani.com and we will do our best to assist.
Customs & Duties
- International customers are responsible for any customs fees, import duties, or local taxes applied by their country.